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Refund And Replacement

Anyone looking into this section too often is just not what we wished to happen. As returning money is not a very happy situation to be in.

Love and enjoy the product you buy from us, But if you have to return it please inform us through mail at customer.care@nowoye.com the subject please write replacement and refunds and be sure of getting money back.

We have a time slot of 7 days for all replacement and refund after the date of delivery. Enumerating a few cases for replacement and refunds our expert team has identified. Contact us for queries and you feed back would be most welcome.

Receiving a wrong item is one of the most embarrassing situations

Mail can be dropped at customer.care@nowoye.com. Your replacement item would be picked. And your refund amount would be sent to you.

On opening the parcel the item was found missing

Please convey to us through mail customer.care@nowoye.com with details regarding the missing item. Soon we will resend the ordered item to you.


The parcel when opened…ohmy, found a damaged item

This needs to be reported to the customer.care@nowoye.com.Also attach a photograph of the damaged item. A fresh product would be dispatched and refund can be availed.


Get straight razors exchanged

In case the razors got damaged in transit write to customer.care@nowoye.com within 48 hrs. Of delivery we send a replacement. The straight razor version would remain the same. After 48 hrs. We will not be in a position to entertain any customer

You receive a poor quality product write to us and we will do needful. Straight razors are fine quality razors from Germany and have been tested manually. Quality is god but often size does not suit.

Your items will be picked and if you desire a refund we shall do the needful by deducting the shipping cost and refund your amount.

Return terms and conditions for fragrances

If you just happen to dislike our fragrance write to us and get your fragrance replaced. Fragrance handing charges of Rs 99 are there. But the dead line of 48 hrs .has to be maintained. In no case reports beyond 48 hrs. will be entertained.